jyoa9 Terms and Conditions

1.1 Nature of Agreement

These Terms and Conditions ("Terms") form a legal agreement between jyoa9 ("Platform", "we", "our") and any user ("you", "member"). Using the jyoa9 website, mobile site, or any associated service means you have read and fully accepted these Terms.

If you do not agree with any part of these Terms, please refrain from using the platform.

1.2 Right to Amend Terms

jyoa9 reserves the right to revise or update these Terms at any time. The first time you log in to the site or use the service after a change, you will automatically be considered to have accepted the revised Terms. For significant changes, we will endeavour to notify members by email or through site notifications.

2.1 Registration Requirements

• You must be 21 years of age or older.
• Each individual may open only one account.
• Information provided at the time of registration must be completely accurate and up to date.
• It is entirely the member's own responsibility to keep their account password confidential.
• Transferring, selling, or giving the account to a third party is strictly prohibited.

2.2 Identity Verification (KYC)

jyoa9 may request identity verification documents at any time to ensure secure service. This may include a National Identity Card (NID), passport, or other government-issued documents. If documents are not submitted within the specified time, the account may be temporarily suspended.

3.1 Deposit Rules

• The minimum deposit for each payment method is ৳300.
• Deposits are only accepted from a payment account registered in the member's own name.
• Depositing through a third party is strictly prohibited and such deposits may be forfeited.
• jyoa9 reserves the right to investigate any suspicious transaction.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally completed within 30 minutes to 3 hours, though additional time may be required if verification is needed.
• Identity verification may be mandatory before a large withdrawal is made for the first time.
• Wagering requirements must be met to withdraw winnings obtained from bonuses.
• Withdrawals may be suspended if fraud is suspected on the account.

4.1 General Bonus Rules

• Each bonus offer has its own applicable terms and conditions, which will be clearly stated at the time the bonus is given.
• The welcome bonus applies only to new members and can be received once on the first deposit only.
• After receiving a bonus, withdrawals cannot be made without meeting the specified wagering requirements.
• jyoa9 reserves the right to modify or cancel any bonus offer.
• Collecting bonuses using multiple accounts is strictly prohibited.
• In cases of suspected bonus abuse, winnings may be forfeited.

4.2 VIP Program

The jyoa9 VIP program has four tiers. Advancement to each tier depends on active participation on the platform.

• Bronze — up to 0.4% cashback per week
• Silver — up to 0.8% cashback per week
• Gold — up to 1.1% cashback per week
• Platinum — up to 1.5% cashback per week

Cashback will be credited to the account automatically each week. Details of VIP benefits are available on the jyoa9 VIP page.

5.1 Fair Play Policy

jyoa9 is committed to ensuring a fair and transparent gaming environment. All games available on the platform are operated by certified software providers.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited:

• Playing games using bots, automated software, or artificial intelligence.
• Colluding with other members to influence game outcomes.
• Operating multiple accounts for the purpose of collecting bonuses.
• Attempting to gain unauthorised access to the platform's systems.
• Using the platform for money laundering or other illegal activities.
• Misconduct or harassing behaviour towards other members or staff.

5.3 Transaction Errors

jyoa9 reserves the right to recover any funds or bonuses incorrectly credited due to a technical error. Members should be aware that if such an error occurs, a correction will be made to the account after it is discovered.

6.1 Account Closure by jyoa9

jyoa9 reserves the right to temporarily suspend or permanently close any member's account in the following circumstances:

• Violation of any provision of these Terms.
• Registering with false information.
• Involvement in fraudulent activities.
• Evidence that the account is being operated by a minor.
• By order of a court or authority.

6.2 Account Closure Request by Member

You may request the closure of your account at any time. To do so, contact us via 24/7 live chat or at [email protected]. Any valid withdrawable balance will be returned before the account is closed, however any bonus balance will be cancelled if wagering requirements are incomplete.

6.3 Self-Exclusion

As part of responsible gaming, members may apply for self-exclusion. For more details on this, please visit our Responsible Gaming page.

7.1 Use of Personal Information

jyoa9 uses members' personal information only for the purpose of providing services, verifying identity, and meeting legal obligations. Personal information is not sold to third parties.

7.2 SSL Encryption

All transactions and personal information on the platform are secured through SSL encryption technology. We give the highest priority to the security of user data.

For detailed information about privacy, please read our Privacy Policy.

8.1 Technical Issues

jyoa9 will not be liable if the service is temporarily unavailable due to internet outages, server maintenance, or other technical reasons. In such circumstances, jyoa9 will endeavour to restore the service as quickly as possible.

8.2 Member's Own Responsibility

Members are solely responsible for any financial loss arising from betting and gaming activities. jyoa9 never promises guaranteed winnings. Members are always advised to bet within their own financial means.

8.3 Force Majeure

jyoa9 will be exempt from liability if service is disrupted due to natural disasters, cyberattacks, government restrictions, or any other unforeseen circumstances.

9.1 Complaint Submission Process

If you have a dispute or complaint, please first contact our 24/7 live chat support or email [email protected]. We consider every complaint with the highest importance and endeavour to provide a resolution as quickly as possible.

9.2 Final Decision

In the event of a dispute regarding any transaction or game result, jyoa9's server records will be considered as final evidence. The decision of jyoa9's management will be considered final and binding.

10.1 Member Commitment

• Only bet with your surplus (entertainment) budget.
• Do not borrow money to bet in the hope of winning.
• Refrain from betting continuously to try to recover losses.
• If gaming is affecting your professional or family life, take a break.

10.2 Support Services

If you feel that gaming is having a negative impact on your life, you will find detailed information on our Responsible Gaming page. From there you can make use of deposit limits, session limits, or self-exclusion.

11.1 Language and Interpretation

The original language of these Terms is Bengali. In the event of a conflict with any translation or version in another language, the Bengali version will prevail.

11.2 Severability

If any part of these Terms is deemed legally unenforceable, that specific part will be set aside and all remaining Terms will remain fully in effect.

11.3 Entire Agreement

These terms and conditions shall be considered the complete agreement between jyoa9 and the member, and shall replace any prior oral or written understandings. Alongside these terms and conditions, our Privacy Policy and Responsible Gaming policy also apply.

11.4 Contact

If you have any questions about these terms and conditions, please contact us via our 24/7 live chat or at [email protected]. Our Bengali support team is always ready to help.